Last updated: May 2025

1. Scope

This policy applies to all services, memberships, and products sold by Casa Cházaro, including those that may be offered in the future through our online store.

2. Club memberships and services

Cancellation within the first 5 calendar days after booking: full refund of the amount paid.

Cancellation after the first 5 calendar days: No refunds will be issued for the current period. Club access will remain valid until the end of the paid period.

Annual memberships: In the event of early cancellation after the first 5 days, a refund will be issued for the unused months on a pro-rata basis, minus a 15% penalty on the total amount.

3. Events and Experiences

Payments for events, tastings, or other experiences organized by Casa Cházaro are non-refundable once the reservation has been confirmed. In the event of cancellation by the club, members may choose between rescheduling or a full refund.

4. Content Production

Audiovisual production services are non-refundable once the production process has begun. If work has not yet begun, 50% of the amount paid will be refunded.

5. E-commerce — Physical products

(Coming soon)

Once our online store is up and running, the following terms and conditions will apply:

Returns are accepted within the first 15 calendar days following receipt of the product. The product must be in perfect condition, unused, and in its original packaging. Return shipping costs are the customer’s responsibility, except in cases of damaged products or order errors. Refunds will be processed within a maximum of 10 business days after the returned product has been received and inspected. Customized products or limited editions are not eligible for return.

6. Application Process

To initiate a return or refund request, please contact us at:

Email: contacto@casachazaro.com Phone: +52 55 3993 5166

Response time: up to 5 business days.

7. Amendments

Casa Cházaro reserves the right to update this policy at any time. Any changes will apply to contracts entered into after the published update date.